Cube

Legal

Terms of Service

Last updated: 7 October 2026

1. Who we are

Cube ("Cube", "we", "us") is a software service that helps removalist businesses estimate the volume of a move and prepare a quote. It is operated by Emmanuel Desanker, trading as Hikkō Studios, an individual based in the Philippines. You can reach us at hello@hikkostudios.com.

These terms apply to anyone who signs up for, buys or uses Cube at cube.hikkostudios.com (the "Service"). By using the Service you agree to these terms on behalf of yourself and the business you represent.

2. Who buys from whom

Our order process is run by our online reseller, which acts as the Merchant of Record for all orders: currently Paddle.com Market Ltd or Dodo Payments (the exact legal entity is named at checkout and on your receipt). The reseller handles payment, invoicing, sales tax/GST/VAT, receipts and customer service enquiries about billing, and returns. Their own buyer terms also apply to your purchase.

3. Your account

  • You must be at least 18 and authorised to act for the business you use Cube for.
  • You sign in with a link sent to your email (or with Google, where offered). Keep access to that email account secure: anyone who can read it can sign in as you.
  • Give us accurate information and keep it up to date.

4. Credits and prices

  • Quotes you build by tapping items in are free.
  • Each set of photos you send for analysis uses one credit. Credits are sold in prepaid packs. Current packs and prices are shown on cube.hikkostudios.com and at checkout, and include GST/sales tax where applicable.
  • A pack is a one-off purchase, not a subscription. Nothing renews and you are never charged again unless you buy another pack.
  • Credits are tied to your account and cannot be transferred or exchanged for cash, except as set out in our Refund Policy.
  • If the photo service is unavailable or fails, the credit for that attempt is not used up, and you can always build the list by tapping.

5. Estimates are a guide

Cube's volumes, truck, crew and hours figures are estimates based on typical item sizes and a working removalist model, and inventories drafted from photos can miss or misread items. You are responsible for checking the list and for the prices you quote your customers.

6. Acceptable use

You agree not to:

  • use the Service for anything unlawful, or upload photos or information you have no right to use;
  • try to break, probe or overload the Service, or get around its security or usage limits;
  • resell, sublicense or copy the Service, or reverse-engineer it except where the law allows;
  • upload malicious code or use the Service to send spam.

7. Your data

You own the information you put into Cube, such as saved quotes, your customers' details and your company branding. You give us permission to host and process it only to run the Service for you. You are responsible for having the right to collect it, including your own customers' personal information. How we handle personal information is set out in our Privacy Policy.

You can delete any saved quote yourself. You can ask us to delete your account at any time; we will do so within 30 days of your request, except for records we must keep by law.

8. Availability and changes

We work to keep Cube available and secure, but we do not guarantee it will be uninterrupted or error-free. We may improve or change features over time. If we stop offering photo quotes, we will refund any unused credits.

9. Our intellectual property

The Service, its software, design, item catalogue and the Cube and Hikkō Studios names and logos belong to us. These terms give you a right to use the Service; they do not transfer any ownership.

10. Consumer law

Nothing in these terms excludes rights you have under laws that cannot be excluded, including the Australian Consumer Law and the New Zealand Consumer Guarantees Act and Fair Trading Act where they apply. Where those laws let us limit our liability, our liability is limited to supplying the Service again or paying the cost of having it supplied again.

11. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, such as lost profits, lost jobs or underquoted moves, and our total liability to you in any 12-month period is limited to the amount you paid us in that period.

12. Suspension and termination

We may suspend or close an account that seriously or repeatedly breaches these terms, or where we must do so by law. Where it is reasonable, we will warn you first and give you a chance to fix the problem. If we close your account for a reason other than your breach, we will refund any unused credits.

13. Changes to these terms

We may update these terms. If a change is material, we will email account holders at least 14 days before it takes effect. Continuing to use the Service after that means you accept the new terms.

14. Contact

Questions about these terms: hello@hikkostudios.com. Billing questions: contact the reseller shown on your receipt, or email us.