Legal

Refund Policy

Last updated: 7 October 2026

30-day money-back guarantee

If Cube isn't right for your business, you can ask for a refund within 30 days of buying a credit pack. If you haven't used any credits from that pack, we refund it in full. If you have used some, we refund the credits you haven't used, at the per-credit price you paid.

After 30 days

• Packs are one-off purchases, so there is nothing to cancel and you are never charged again.
• If a photo quote fails because of a fault on our side, the credit is returned to your account.
• If we stop offering photo quotes, or close your account for a reason other than a breach of our Terms, we refund any unused credits.

Your rights under consumer law

This policy is in addition to your rights under the Australian Consumer Law, the New Zealand Consumer Guarantees Act and any other law that applies to you. If the Service has a major failure, you are entitled to a refund under those laws whatever this policy says.

How to ask for a refund

Email hello@hikkostudios.com with the email address on your account, or reply to your receipt. Payments are processed by our reseller and Merchant of Record (Paddle or Dodo Payments, as shown on your receipt), who issues the refund to your original payment method. Refunds usually arrive within 5–10 business days, depending on your bank.